We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

●      Handling time: 1-2 business days

●      Transit time: 7-14 business days

●      Estimated delivery time: 8-16 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.

Question #3: Where is Pure Nord Lighting located?
Answer: PureNord Lighting LLC is a UK-based brand. We proudly offer a curated selection of high-quality lighting and accessories, with shipping available within the UK

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners club
• Apple Pay
• Google Pay

For more details, please refer to our Payment Policy

Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #7: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page

Question #11: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom

Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.

Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.

For More Information

Address: 139 Colston Road, Bristol, BS5 6BS, United Kingdom
E-mail: info@PureNordLighting.com 
Contact Form: https://purenordlighting.com/pages/contact

Customer Service Hours:
Monday to Friday: 10:00 AM to 5:00 PM

We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Pure Nord Lighting!